TERMS OF USE

Last Updated: 2026-10-21

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SERVICE.

1. ACCEPTANCE OF TERMS

These Terms of Use ("Terms") constitute a legally binding agreement between you and Syntonix Limited ("Company," "we," "us," or "our") governing your access to and use of the Astriva mobile application distributed through Google Play (the "App"), and any related features, content, communications, and services we make available (collectively, the "Service").

By downloading, installing, accessing, registering for, or using the Service, you acknowledge that you have read and understood these Terms and our Privacy Policy, and you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

Our website may include general informational pages about the Service, Advisor and AI Seer offerings, pricing structures, promotions, and platform availability. Website content is provided for general informational purposes and does not guarantee the availability of any specific feature, advisor, offer, pricing term, or payment method in your region or on your device.

2. NATURE OF THE SERVICE

2.1 Entertainment-Oriented Advisor Consultations

Astriva provides access to one-on-one consultations with human advisors (each an "Advisor," and collectively "Advisors") conducted through the App. Depending on how the relevant Advisor presents their services in the App, consultations may include spiritual, intuitive, tarot, astrology, or similar guidance. These services are offered for personal insight, self-reflection, and entertainment-oriented purposes only. The Service may also include self-guided wellness content, such as guided meditations and soundscapes.

We do not guarantee the accuracy, completeness, reliability, availability, usefulness, or outcome of any consultation, message, interpretation, statement, or guidance provided through the Service.

2.2 AI Seer Experiences

The Service may also include clearly labeled artificial intelligence chat experiences ("AI Seers," and each an "AI Seer"). AI Seers are fictional, AI-powered personas. Responses from an AI Seer are generated automatically by artificial intelligence technology, including large language models operated by us or by third-party AI service providers acting on our behalf.

AI Seers are not human beings. Any interaction with an AI Seer is an interaction with an AI system, not with a human. AI Seers are labeled as AI in the App, and these labels cannot be disabled. If you ask an AI Seer whether it is human, it is designed to state that it is an AI.

AI Seer experiences are offered for personal insight, self-reflection, and entertainment purposes only. AI-generated responses are produced automatically, are not individually reviewed by a human before delivery, and may be inaccurate, incomplete, or fictional. AI Seers may not be suitable for some minors; the Service, including all AI Seer features, is restricted to users who are at least 18 years old (see Section 3). Section 12 contains additional terms that apply to AI features.

2.3 No Professional Advice

The Service does not provide medical, mental health, psychiatric, psychological, legal, financial, tax, or other licensed professional advice. Nothing provided through the Service — whether by an Advisor or generated by an AI feature — is intended to diagnose, treat, cure, or prevent any medical or mental health condition, or to replace advice from a qualified professional.

You should not make medical, legal, financial, relationship, safety, or other significant life decisions solely based on information received through the Service, whether that information comes from an Advisor or from an AI feature.

2.4 Emergency Situations and Crisis Resources

The Service is not an emergency service and is not a substitute for professional crisis intervention. Advisor consultations are not monitored in real time for crisis situations.

AI Seer conversations include an automated mechanism that is designed to detect certain expressions of suicidal ideation or self-harm and, when such expressions are detected, to display referral information for crisis service providers, such as regional crisis hotlines. This mechanism is automated, does not involve real-time human monitoring, and may not detect every situation. It does not make the Service an emergency, medical, or crisis-intervention service. The App informs you of this automated detection at the start of AI Seer conversations.

If you believe you may be in danger, are experiencing a medical or mental health emergency, or are having thoughts of self-harm, suicide, or harm to others, contact your local emergency services or a local crisis service provider immediately, or seek help from a qualified emergency provider.

2.5 User Responsibility

You are solely responsible for how you interpret and use information obtained through the Service. You acknowledge that Advisor consultations may be subjective, impression-based, or interpretive in nature and may not be factually verifiable. You further acknowledge that AI-generated content may appear confident, specific, or authoritative while being wrong, and does not constitute a statement of fact.

3. ELIGIBILITY

The Service, including all AI Seer features, is intended only for adults who are at least eighteen (18) years old, or the age of legal majority in their jurisdiction if higher. By using the Service, you represent and warrant that:

(a) you are at least 18 years old or the age of legal majority in your jurisdiction, whichever is higher;

(b) you have the legal capacity to enter into these Terms;

(c) all information you provide to us is true, accurate, and complete; and

(d) your use of the Service will comply with all applicable laws and regulations.

We may suspend, restrict, or terminate access if we reasonably believe you do not satisfy these eligibility requirements. We may use age information or age-range signals provided by app distribution platforms to help enforce these requirements.

We may also restrict or refuse access to the Service in certain jurisdictions or where the Service, or parts of it, may be unlawful, restricted, or inappropriate.

4. ACCOUNTS AND ACCESS

4.1 Account Registration

You may need to create an account in order to access some or all features of the Service. You agree to provide accurate registration information and to keep that information updated.

You may delete your account at any time through the account settings in the App, or by contacting us (see Section 23). Our Privacy Policy describes what happens to your information when your account is deleted.

4.2 Google Sign-In and Other Login Methods

We may allow you to register or sign in using Sign in with Google or other login methods made available in the App. If you choose such a method, you authorize us to receive and use the account information made available by that provider in accordance with our Privacy Policy.

4.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials, your device, and access to the Service. You are responsible for all activities that occur under your account unless caused by our failure to implement reasonable security measures.

You must notify us promptly if you believe your account has been accessed without authorization.

4.4 Account Integrity

We may require additional verification, restrict features, or suspend accounts where we reasonably suspect unauthorized access, fraud, duplicate-account abuse, payment abuse, or conduct that threatens the integrity or security of the Service.

5. ADVISORS AND PLATFORM ROLE

5.1 Independent Advisors

"Advisor" refers only to human advisors, as defined in Section 2.1. Advisors available through the Service may be independent contractors or third-party service providers and are not necessarily employees of the Company. Advisors are solely responsible for the content of their consultations, subject to our platform rules, content standards, and moderation policies.

5.2 No Endorsement

The availability of an Advisor profile on the Service does not constitute our endorsement, certification, recommendation, screening guarantee, or guarantee of that Advisor or any specific result.

5.3 Platform Discretion

We reserve the right to add, remove, suspend, limit, prioritize, demote, moderate, or otherwise manage Advisors, Advisor content, consultation availability, and user access in order to maintain service quality, trust and safety, legal compliance, payment integrity, or platform operations.

5.4 AI Seers Are Not Advisors

AI Seers are automated, software-based features operated by the Company, which may use AI models and infrastructure provided by third-party service providers. AI Seers are not Advisors, are not independent contractors, and are not human. Sections 5.1 and 5.2 do not apply to AI Seers.

AI Seer personas — including their names, artwork, voices, and character backgrounds — are fictional characters. They do not correspond to any real person, do not hold any license, certification, or professional qualification, and their character narratives are creative content, not statements of fact.

6. FIRST-ORDER OFFERS, PROMOTIONAL CREDITS, AND COUPONS

6.1 Promotional Programs Generally

We may offer introductory programs, first-order promotions, free minutes, promotional credits, coupons, discounts, or other incentives (collectively, "Promotions"). Promotions are offered at our discretion and may be modified, suspended, or withdrawn at any time to the extent permitted by applicable law. Withdrawal of a Promotion applies prospectively and does not remove promotional credits already issued to you, except as described in Section 6.3(e).

6.2 Example First-Order Flow

Where offered in the App, a first-order promotional flow may include some or all of the following: (i) an initial consultation period of up to three (3) free minutes for eligible first-time users, (ii) a promotional credit granted in connection with your introductory consultation — a set credit amount that may be presented through an interactive reveal, such as a card flip — added directly to your in-app balance, (iii) an optional low-amount recharge offer such as a US$0.99 recharge, and (iv) a coupon, such as a discount coupon for a later eligible order. This example describes a first-order flow for human Advisor consultations; specific details shown in the App at the time of the offer control.

Promotions are offered by the Company; Google LLC is not a sponsor of, and is not responsible for, any Promotion.

6.3 Promotional Credit Rules

Promotional credits, gifted balance, bonus balance, free minutes, and similar incentives are promotional in nature only. Unless expressly required by law:

(a) they are not redeemable for cash;

(b) they are non-transferable unless we expressly state otherwise;

(c) they may be subject to expiration, minimum-spend requirements, order-type limitations, regional limitations, Advisor limitations, or other conditions, as displayed in the App;

(d) they may not be combined except where expressly stated;

(e) they may be revoked, cancelled, forfeited, or adjusted if issued in error or if we reasonably suspect fraud, abuse, chargeback risk, policy violation, or ineligible participation; and

(f) unless expressly stated otherwise for a specific Promotion, promotional credits, gifted balance, and similar incentives (other than coupons, whose scope is governed by Section 6.4) apply only to human Advisor consultations and cannot be applied to AI Seer purchases; and in no case can promotional credits, gifted balance, or similar incentives be added to the Seer Balance (as defined in Section 7.2).

6.4 Coupons

Coupons may be limited to specific services, advisors, order types, payment methods, jurisdictions, user segments, or time periods. The scope of a coupon is as stated on the coupon or in the App and may include or exclude AI Seer orders. Unless otherwise stated, only one coupon may be used per eligible order, coupons may not be combined, and expired coupons are void. Where a coupon has been applied to an order, any refund for that order is calculated on the amount you actually paid, and a used coupon will not be restored unless we state otherwise.

6.5 Eligibility and Anti-Abuse

Promotions are intended for legitimate, individual user use only. We may limit participation based on account age, device identifiers, payment history, prior redemptions, region, usage patterns, risk signals, or other eligibility factors. We reserve the right to withhold, reverse, or deny promotional benefits where we reasonably suspect abuse, manipulation, duplicate-account activity, scripted behavior, payment abuse, or other conduct inconsistent with the purpose of the Promotion.

7. PAYMENTS, BALANCES, AND CONSUMPTION

7.1 Purchase Types

The Service currently offers one-time consumable purchases — including time-limited access passes for AI Seers ("Chat Sessions," described in Section 7.7) — and pay-per-use charging. The Service does not offer auto-renewing subscriptions of any kind: no purchase renews automatically, and no purchase results in recurring charges.

7.2 In-App Balances and Virtual Value

The App may maintain more than one balance, each used solely within the Service:

(a) a consultation balance ("Balance"), which may include funds you paid and promotional credits, and which is used for human Advisor consultations; and

(b) a separate AI Seer balance ("Seer Balance"), which holds only funds you paid and is used for AI Seer purchases, including Chat Sessions.

Balances are separate. Funds cannot be transferred, combined, or exchanged between balances, and each balance can be used only for the order types indicated in the App. The App will indicate which balance a given recharge applies to.

Funds you paid do not expire, in whichever balance they are held. Only promotional credits described in Section 6.3 may carry an expiration, and any such expiration will be displayed in the App.

Unless explicitly required by applicable law, no balance is a bank account, stored-value account, or cash account, and no balance has value outside the Service.

7.3 Consumption Rates

Charges may be calculated based on duration, session type, Advisor rate, package type, chat-session access period, promotional rules, or other pricing terms displayed in the App before or during a session. The price of a Chat Session is a fixed total price for the stated access period; it is not a per-minute rate. You are responsible for reviewing the pricing information presented to you before confirming a purchase or starting a paid consultation.

7.4 Payment Channels

Depending on your location and the purchase flow presented in the App, payments may be processed through Google Play's billing system ("Google Play Billing") and/or through our third-party payment processor, using the payment methods shown in the App (such as credit or debit card). Purchases of digital features are made through Google Play Billing, except that payments for real-time one-to-one consultations with human Advisors, including recharges of the consultation Balance used for those consultations, may be processed through Google Play Billing or through our third-party payment processor, as shown in the App. Purchases relating to AI Seers (including Seer Balance recharges and Chat Sessions) are made only through Google Play Billing. Certain purchases may be available only through specific payment channels, as indicated in the App. Additional terms imposed by the relevant payment provider or platform may apply to your transaction.

7.5 Billing Authorization

By initiating a purchase, recharge, or paid consultation, you authorize the applicable payment provider to charge your selected payment method for the amount displayed to you, including any applicable taxes, fees, currency conversion charges, or similar charges that may apply.

7.6 Taxes and Pricing Changes

Prices may vary by country, currency, platform, Advisor, session type, and promotional eligibility. We may change prices, rates, or pricing structures at any time, but such changes will not affect charges already confirmed by you except as permitted by law.

7.7 Chat Sessions for AI Seers

A "Chat Session" is a one-time consumable purchase that gives you access to chat with one specified AI Seer for a fixed period of time (for example, 1 hour, 24 hours, or 7 days, as displayed in the App). The following rules apply to Chat Sessions:

(a) Single Seer. Each Chat Session applies only to the single AI Seer specified at purchase. It does not grant access to other AI Seers or to human Advisor consultations.

(b) Activation and timing. A Chat Session begins as soon as your payment is confirmed, and the clock runs from that moment. The session runs continuously in real time until it ends, whether or not you send messages, and cannot be paused.

(c) Messaging. While a Chat Session is active, you may send an unlimited number of messages to the applicable AI Seer, subject to the fair-use rules in Section 7.8.

(d) Expiration. When the time is up, the session ends by itself. Nothing renews, and nothing further is charged. Any new Chat Session requires a new purchase that you initiate.

(e) Unused time. Any portion of the access period that you do not use is not refunded, credited, carried over, or extended, except where required by applicable law or as described in Sections 8.6 and 8.7.

(f) Concurrent sessions. While a Chat Session for a particular AI Seer is active, you cannot purchase another Chat Session for that same AI Seer. You may purchase Chat Sessions for other AI Seers while an existing session is active; in that case each session runs concurrently on its own schedule, and no session is paused or extended on account of another.

(g) Funding. Chat Sessions are paid for from your Seer Balance, which can be recharged through the payment channels indicated in the App.

7.8 Fair Use of AI Features

"Unlimited" messaging within a Chat Session means unlimited normal, human conversational use. We may apply reasonable technical limits — such as message frequency, message length, or concurrency limits — designed to keep the Service stable and to prevent abuse. We may restrict, throttle, or suspend access where we reasonably believe usage is automated, scripted, extraordinarily excessive relative to normal human conversation, or otherwise abusive. Such measures, applied reasonably, do not constitute a failure to deliver the Service.

8. REFUNDS AND CHARGEBACKS

8.1 General Rule

Except where required by applicable law, purchases made through the Service are final and non-refundable once consumed, used, delivered, or applied.

For Chat Sessions: a Chat Session is deemed to begin delivery when it is activated upon payment confirmation, to be delivered progressively as time elapses — whether or not you use it — and to be fully delivered when the session expires.

Unspent funds you paid into a balance remain available for use in accordance with Section 7.2. Refund requests relating to unspent funds are handled under Sections 8.2 to 8.4 and applicable law, and are assessed separately from requests relating to activated Chat Sessions or consumed services.

8.2 Google Play Billing Purchases

For purchases processed through Google Play Billing, Google is the merchant of record for the payment transaction and handles billing and, where available, refunds under Google Play's policies. We do not receive your full payment card details and generally cannot issue payment-card refunds directly for Google Play Billing transactions.

8.3 Third-Party Payment Processor Purchases

For purchases processed through our third-party payment processor (such as card payments shown in the App), refunds, if any, are subject to the applicable payment provider's terms, our internal review, and applicable law.

8.4 Refund Review Factors

Where permitted by law, we may review refund requests on a case-by-case basis, taking into account factors such as:

(a) whether the purchased benefit has already been partially or fully consumed;

(b) for Chat Sessions, the proportion of the access period that has already elapsed since activation;

(c) whether the service was materially unavailable due to a verified technical issue;

(d) whether the transaction shows evidence of fraud, abuse, or chargeback risk;

(e) whether promotional credits, bonus balances, or coupons were involved; and

(f) any mandatory consumer rights applicable to you.

For clarity, recharging a balance and spending that balance are separate steps: refund requests relating to unspent balance funds and refund requests relating to an activated Chat Session may be assessed differently.

8.5 Abuse, Fraud, and Reversal Rights

We reserve the right to suspend access, reverse promotional benefits, adjust balances, decline support, or contest chargebacks where we reasonably believe a transaction involves fraud, abuse, unauthorized use, policy violation, or improper chargeback activity.

Nothing in this Section limits any non-waivable statutory rights you may have under applicable consumer protection law.

8.6 Service Interruptions During Chat Sessions

If AI Seer features are materially unavailable during an active Chat Session due to a technical issue that we have confirmed, acting reasonably (including outages of the third-party AI services we rely on), we will, at our option, extend the affected session by a period corresponding to the interruption or provide an equivalent credit; where required by applicable law, or where neither remedy is reasonably possible, we will instead provide a proportionate refund. To request a remedy, contact us through in-app support or at the email address in Section 23.

8.7 EEA and UK Consumers: Right of Withdrawal

If you are a consumer in the EEA or the United Kingdom and you make a purchase for which we (rather than Google) are the merchant of record, you may have a statutory right to withdraw from the contract within 14 days without giving a reason. The withdrawal period ends 14 days after the day of the purchase. To exercise this right, contact us within that period at the email address in Section 23 or through in-app support, with a clear statement of your decision to withdraw.

For purchases that begin immediately — including Chat Sessions, which activate upon payment — you will be asked to confirm, as part of the purchase flow, that you request immediate performance. By making that request and completing the purchase you acknowledge that: (i) if you withdraw before the service has been fully performed, you will owe us an amount proportionate to the service already provided (for a Chat Session, the proportion of the access period already elapsed), and will be refunded the remainder; and (ii) once the service has been fully performed (for a Chat Session, once it has expired), you lose the right of withdrawal. We will provide confirmation of your purchase and of these acknowledgements on a durable medium, such as an email receipt.

For purchases made through Google Play Billing, Google is the merchant of record, and withdrawal and refund requests are handled by Google under Google Play's terms and policies.

9. USER CONDUCT

You agree that you will not:

(a) use the Service for any unlawful, harmful, abusive, harassing, discriminatory, fraudulent, deceptive, or exploitative purpose;

(b) threaten, stalk, exploit, intimidate, or sexually harass Advisors, support personnel, or other users;

(c) solicit off-platform contact, off-platform payments, or outside services in violation of our rules;

(d) share sensitive payment card data, government ID numbers, passwords, or other highly sensitive information through Advisor chats, AI Seer chats, or other features of the Service;

(e) use the Service to seek emergency help, crisis intervention, or professional medical, mental health, legal, or financial advice;

(f) impersonate another person or misrepresent your identity, eligibility, or payment authority;

(g) upload, transmit, or distribute malware, malicious code, or harmful content;

(h) interfere with the operation, integrity, or security of the Service;

(i) scrape, copy, reverse engineer, frame, mirror, or otherwise exploit the Service except as expressly permitted by law;

(j) use bots, scripts, automation, or mass-account creation without our written authorization;

(k) exploit promotions, payment systems, balance mechanisms, or refund processes in bad faith;

(l) bypass, manipulate, or attempt to circumvent the safety measures, content restrictions, or operational controls of AI features, including through so-called jailbreaking or prompt-injection techniques;

(m) attempt to extract system prompts, model parameters, or other non-public components or configurations of AI features;

(n) use AI features or AI Output (as defined in Section 12.3) to develop, train, or improve any competing AI model, product, or service;

(o) use AI features to generate, request, or disseminate content that is unlawful, infringing, hateful, or exploitative, or that violates our content standards;

(p) access AI features through automated, scripted, or bulk means; or

(q) infringe or violate the rights of the Company, Advisors, service providers, or third parties.

We may investigate suspected violations and take appropriate action, including warnings, restrictions, content removal, transaction review, suspension, or termination.

10. USER CONTENT AND COMMUNICATIONS

To the extent you submit messages, images, feedback, reports, ratings, prompts, questions, profile content, or other materials through the Service ("User Content"), you retain any rights you may have in that User Content, subject to the rights granted in these Terms.

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, adapt, display, and use that User Content as reasonably necessary to:

(a) provide and operate the Service;

(b) facilitate consultations and related account functions;

(c) process your messages through our systems and through third-party AI infrastructure acting on our behalf in order to generate automated responses in AI features;

(d) maintain trust and safety;

(e) investigate complaints, fraud, abuse, disputes, or policy violations;

(f) provide customer support;

(g) improve service quality, reliability, and platform performance; and

(h) comply with legal obligations.

We do not use the content of your AI Seer conversations to train AI models, and we contractually require the AI service providers that process this content on our behalf not to use it to train their models, as further described in our Privacy Policy.

You represent and warrant that you have the right to submit your User Content and that it does not violate applicable law or the rights of others.

11. MODERATION, MONITORING, AND ENFORCEMENT

To protect users, Advisors, the Service, and our business, we may monitor activity, review records, detect fraud, investigate complaints, enforce our rules, and verify eligibility. This may involve automated tools and human review. These provisions apply equally to AI Seer conversations: content you submit to AI features is subject to the same conduct rules, monitoring, and moderation as other communications on the Service.

We reserve the right, but not the obligation, to remove or restrict content, deny transactions, reverse promotional benefits, limit account features, suspend access, or terminate accounts where we reasonably believe such action is necessary for trust and safety, legal compliance, payment integrity, platform quality, or enforcement of these Terms.

12. AI FEATURES

12.1 Operational Automation

We may use artificial intelligence or automated systems in the operation of the Service. These technologies may be deployed for purposes such as service delivery optimization, initial routing or categorization of user inquiries, customer support assistance, and other operational or support functions that assist in making the Service available to you.

12.2 AI Seers

AI Seers are AI chat experiences operated by the Company and described in Section 2.2. When you use an AI Seer:

(a) you are interacting with an AI system, not with a human being;

(b) responses are generated automatically by artificial intelligence technology, including large language models that may be provided by third-party AI service providers acting on our behalf;

(c) responses are not individually reviewed by a human before they are delivered to you;

(d) responses may be inaccurate, incomplete, misleading, or entirely fictional, even where they appear confident or specific, and do not constitute statements of fact, professional advice, or the views of the Company; and

(e) the availability and quality of AI features may depend on third-party AI services and may change, be interrupted, or be discontinued as described in these Terms.

At the start of an AI Seer conversation, and periodically during extended continuous use, the App will remind you that you are chatting with an AI, not with a human.

AI Seer features are available only to users who meet the eligibility requirements in Section 3.

12.3 AI Output

"AI Output" means the responses and other content generated by AI features in your conversations. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable license to use, save, and share your AI Output for personal, non-commercial purposes, provided that when you share AI Output you do not present it as having been created by a human, as professional advice, or as a statement of fact, and you do not remove indications that it was AI-generated.

You acknowledge that AI models generate content probabilistically: the same or similar AI Output may be generated for other users, and we do not guarantee that any AI Output is unique or exclusive to you. AI Output may not be used for the purposes prohibited in Section 9, including to develop, train, or improve competing AI models, products, or services.

12.4 Our Commitment Regarding Human Advisors

Consultations with human Advisors are conducted by human beings. We do not use AI systems to impersonate Advisors or present AI-generated content in the App as coming from an Advisor, and we require Advisors to conduct their consultations personally. AI features are labeled as AI.

12.5 Safety

AI Seer conversations include the automated crisis-referral mechanism described in Section 2.4. Details of our crisis-response protocol are published on our website at https://astriva.co/safety. AI features also apply automated content safeguards. These safeguards are imperfect; if you encounter AI Output that you believe is harmful or inappropriate, please report it through in-app support.

13. INTELLECTUAL PROPERTY

The Service, including the App, website, software, design, text, graphics, branding, logos, compilations, and all related content provided by us, is owned by or licensed to the Company and protected by intellectual property and other applicable laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial use only.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, sell, license, or otherwise exploit any portion of the Service except as expressly permitted by us in writing or by mandatory law. Your use of AI Output is governed by Section 12.3, which controls over this Section 13 in the event of any conflict regarding AI Output.

14. THIRD-PARTY SERVICES

The Service may include links to, integrations with, or functionality provided by third parties, including Google, payment processors, artificial intelligence model and infrastructure providers, analytics providers, hosting providers, customer support tools, and communication providers. We do not control and are not responsible for the acts, omissions, content, availability, or policies of third-party services. The availability of AI features may depend on third-party AI services.

15. FEEDBACK

If you submit ideas, suggestions, comments, or other feedback regarding the Service, you agree that we may use such feedback without restriction or compensation to you.

16. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, OR SYSTEM INTEGRATION.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

(a) THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE;

(b) ANY ADVISOR, CONSULTATION, OR CONTENT WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR NEEDS;

(c) DEFECTS WILL BE CORRECTED;

(d) THE SERVICE OR ITS INFRASTRUCTURE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;

(e) ANY AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, OR FREE OF FABRICATED OR FICTIONAL INFORMATION (SOMETIMES CALLED "HALLUCINATIONS"), OR THAT AI-GENERATED CONTENT HAS BEEN REVIEWED BY A HUMAN; OR

(f) AI FEATURES WILL BE CONTINUOUSLY AVAILABLE, INCLUDING WHERE THEY DEPEND ON THIRD-PARTY AI SERVICES.

17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, ADVISORS (AS DEFINED IN SECTION 2.1), AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY LOSS ARISING FROM ACTION TAKEN OR NOT TAKEN IN RELIANCE ON ANY AI-GENERATED CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(a) THE AMOUNT PAID BY YOU FOR THE RELEVANT SERVICE, REGARDLESS OF PAYMENT CHANNEL, IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR

(b) USD $100.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. INDEMNIFICATION

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its affiliates, directors, officers, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) your use of the Service;

(b) your User Content;

(c) your violation of these Terms; or

(d) your violation of any law or the rights of any third party.

19. TERMINATION

You may stop using the Service at any time.

We may suspend, restrict, or terminate your access to the Service, with or without notice, if we reasonably believe:

(a) you violated these Terms;

(b) your use creates legal, security, payment, or reputational risk;

(c) your account is involved in abuse, fraud, unauthorized use, or chargeback activity; or

(d) such action is necessary to protect users, Advisors, the Company, or third parties.

If we terminate your access due to your serious violation of these Terms (such as fraud, unlawful use, or abuse of payment, promotional, or chargeback systems), any active Chat Sessions and any remaining balances may be forfeited, to the extent permitted by applicable law. If we terminate your access for reasons other than your serious violation of these Terms, we will refund unused paid balances and the unused portion of paid Chat Sessions on a pro-rata basis (or provide an equivalent credit, at your option). If we discontinue the Service, or discontinue the AI Seer features, for reasons other than your violation, we will provide a pro-rata refund for unused, paid Chat Sessions and for unused funds you paid into any affected balance (or, where parts of the Service continue to operate, an equivalent credit usable on those parts, at your option). Refunds relating to Google Play Billing purchases may be handled through Google or by other equivalent means.

Upon termination, provisions that by their nature should survive termination will survive, including provisions relating to payments, refunds, intellectual property, disclaimers, limitation of liability, disputes, and indemnification.

20. REGIONAL CONSUMER RIGHTS

Some jurisdictions provide consumers with rights that cannot be waived by contract. Nothing in these Terms is intended to exclude, restrict, or override any mandatory rights you may have under applicable consumer protection law.

If you are located in the EEA, the UK, or another jurisdiction with mandatory consumer protections, certain provisions of these Terms may apply differently to the extent required by law. Section 8.7 describes withdrawal rights that may apply to consumers in the EEA and the UK.

If you are a consumer in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these Terms (including Sections 8 and 16) excludes, restricts, or modifies those guarantees or any other rights or remedies you have under that law.

21. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of Hong Kong, without regard to conflict of law rules, except where mandatory law in your country of residence requires otherwise.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally will be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its applicable rules then in force.

The seat of arbitration will be Hong Kong. The arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

To the extent permitted by law, disputes will be resolved on an individual basis and not as a class, consolidated, representative, collective, or private attorney general action.

If applicable law in your jurisdiction gives you the right to bring a claim in local courts or prevents mandatory arbitration, this Section will apply only to the extent permitted by that law.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be posted with a revised "Last Updated" date. If we make material changes, we will provide prominent notice in the App before the changes take effect.

Your continued use of the Service after the updated Terms become effective means you accept the revised Terms.

23. CONTACT

If you have questions about these Terms, please contact us at:

Syntonix Limited

Email: cs@astriva.co